Author: |
GARCO Consulting, Odoo Community Association (OCA) |
License: |
AGPL-3 |
Branch: |
14.0_add_helpdesk_mgmt_sale |
Repository: |
akretion/helpdesk |
Dependencies: |
base,
helpdesk_mgmt,
and
resource |
Languages: |
HTML (362, 30.6%),
PO File (343, 29.0%),
Python (218, 18.4%),
XML (198, 16.8%),
and
reStructuredText (61, 5.2%) |
Other branches: |
14.0-add-rest_api,
14.0-add-rest_api-TEST,
14.0-helpdesk_mgmt_add_partner_lang,
14.0-helpdesk_sale,
14.0-mig-helpdesk_reopen,
14.0-rest-api-pydantic,
14.0_add_helpdesk_mgmt_account_move,
14.0_add_helpdesk_mgmt_crm,
14.0_add_helpdesk_mgmt_products,
14.0_add_helpdesk_mgmt_purchase,
14.0_add_helpdesk_mgmt_stock_picking,
and
14.0_helpdesk_lang |
Other repositories: |
Change2improve/helpdesk,
ERPLibre/helpdesk,
Escodoo/helpdesk,
OCA/helpdesk,
Tecnativa/helpdesk,
coopiteasy/helpdesk,
eLBati/helpdesk,
kmee/helpdesk,
and
takobi-online/helpdesk |
<h1 class="title">Helpdesk Ticket SLA</h1>
<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_sla"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-14-0/helpdesk-14-0-helpdesk_mgmt_sla"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/14.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p>
<p>This module adds SLA funcionality in Helpdesk module.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#configuration" id="id1">Configuration</a><ul>
<li><a class="reference internal" href="#allow-sla" id="id2">Allow SLA</a></li>
</ul>
</li>
<li><a class="reference internal" href="#usage" id="id3">Usage</a></li>
<li><a class="reference internal" href="#bug-tracker" id="id4">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="id5">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="id6">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="id7">Contributors</a></li>
<li><a class="reference internal" href="#maintainers" id="id8">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<a name="configuration"></a>
<h2><a class="toc-backref" href="#id1">Configuration</a></h2>
<p>To configure this module, you need to:</p>
<ol class="arabic simple">
<li>Allow SLA for a Helpdesk's Team</li>
<li>Set a resource calendar</li>
</ol>
<a name="allow-sla"></a>
<h3><a class="toc-backref" href="#id2">Allow SLA</a></h3>
<ol class="arabic simple">
<li>Go to Helpdesk > Configuration > SLA.</li>
<li>Edit or create a new SLA.</li>
<li>Check Allow SLA option to allow SLA for that team.</li>
<li>Select a days or hours for that SLA.</li>
</ol>
<a name="usage"></a>
<h2><a class="toc-backref" href="#id3">Usage</a></h2>
<ol class="arabic simple">
<li>Go to <em>Helpdesk</em> or <em>Helpdesk > Dashboard</em> to see the tickets dashboard.</li>
<li>In the Kanban view, you can see datetime in two colors: Green and Red. If is green, SLA is ok, if is red, SLA is wrong.</li>
</ol>
<a name="bug-tracker"></a>
<h2><a class="toc-backref" href="#id4">Bug Tracker</a></h2>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_sla%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
<a name="credits"></a>
<h2><a class="toc-backref" href="#id5">Credits</a></h2>
<a name="authors"></a>
<h3><a class="toc-backref" href="#id6">Authors</a></h3>
<ul class="simple">
<li>GARCO Consulting</li>
</ul>
<a name="contributors"></a>
<h3><a class="toc-backref" href="#id7">Contributors</a></h3>
<ul class="simple">
<li><a class="reference external" href="https://www.garcoconsulting.es">GARCO Consulting</a>:<ul>
<li>Héctor Garrido</li>
<li>Bojan Anchev <<a class="reference external" href="mailto:bojan.anchev@camptocamp.com">bojan.anchev@camptocamp.com</a>></li>
</ul>
</li>
</ul>
<a name="maintainers"></a>
<h3><a class="toc-backref" href="#id8">Maintainers</a></h3>
<p>This module is maintained by the OCA.</p>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/14.0/helpdesk_mgmt_sla">OCA/helpdesk</a> project on GitHub.</p>
<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>