Author: |
Domatix, Odoo Community Association (OCA) |
License: |
AGPL-3 |
Branch: |
13.0 |
Repository: |
kmee/helpdesk |
Dependencies: |
helpdesk_mgmt,
and
rating |
Languages: |
HTML (368, 31.3%),
PO File (413, 35.1%),
Python (101, 8.6%),
XML (224, 19.0%),
and
reStructuredText (71, 6.0%) |
Other branches: |
11.0,
and
14.0 |
Other repositories: |
AntoniRomera/helpdesk,
Borruso/helpdesk,
Change2improve/helpdesk,
Dobtor-OCA/helpdesk,
Domatix/helpdesk,
Escodoo/helpdesk,
Gabinete-Digital/helpdesk,
Marcoskittlein/helpdesk,
OCA-MUK/helpdesk,
OCA/helpdesk,
Tecnativa/helpdesk,
Trust-Code/helpdesk,
akretion/helpdesk,
coopiteasy/helpdesk,
cubells/helpdesk,
eLBati/helpdesk,
mimusica/helpdesk,
osiell/helpdesk,
pabloqb/helpdesk,
samuel-domatix/helpdesk,
sendalpegat/helpdesk,
solvosci/helpdesk,
takobi-online/helpdesk,
ursais/helpdesk,
and
yevbes/helpdesk |
<h1 class="title">Helpdesk Management Rating</h1>
<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmt_rating"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-13-0/helpdesk-13-0-helpdesk_mgmt_rating"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/13.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p>
<p>This module adds the possibility to rate the assistance received through helpdesk
tickets.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#configuration" id="id1">Configuration</a><ul>
<li><a class="reference internal" href="#stages" id="id2">Stages</a></li>
<li><a class="reference internal" href="#tickets" id="id3">Tickets</a></li>
</ul>
</li>
<li><a class="reference internal" href="#bug-tracker" id="id4">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="id5">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="id6">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="id7">Contributors</a></li>
<li><a class="reference internal" href="#maintainers" id="id8">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<a name="configuration"></a>
<h2><a class="toc-backref" href="#id1">Configuration</a></h2>
<p>To configure this module, you need to:</p>
<ol class="arabic simple">
<li>Edit or create stages.</li>
<li>Edit or create tickets.</li>
</ol>
<a name="stages"></a>
<h3><a class="toc-backref" href="#id2">Stages</a></h3>
<ol class="arabic simple">
<li>Go to <em>Helpdesk > Configuration > Stages</em> to edit or create new stages.</li>
<li>Edit or create a new stage.</li>
<li>Set the name for the stage.</li>
<li>You can select the Email template for rating.</li>
</ol>
<a name="tickets"></a>
<h3><a class="toc-backref" href="#id3">Tickets</a></h3>
<ol class="arabic simple">
<li>Go to <em>Helpdesk > Ticket</em> to edit or create new tickets.</li>
<li>Edit or create a new ticket.</li>
<li>Set the name for the ticket.</li>
<li>Select if the ticket should be qualified or not.</li>
</ol>
<a name="bug-tracker"></a>
<h2><a class="toc-backref" href="#id4">Bug Tracker</a></h2>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_rating%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
<a name="credits"></a>
<h2><a class="toc-backref" href="#id5">Credits</a></h2>
<a name="authors"></a>
<h3><a class="toc-backref" href="#id6">Authors</a></h3>
<ul class="simple">
<li>Domatix</li>
</ul>
<a name="contributors"></a>
<h3><a class="toc-backref" href="#id7">Contributors</a></h3>
<ul class="simple">
<li><a class="reference external" href="https://www.domatix.com">Domatix</a>:<ul>
<li>Samuel Calvo</li>
</ul>
</li>
<li><a class="reference external" href="https://obertix.net">Obertix</a>:<ul>
<li>Vicent Cubells <<a class="reference external" href="mailto:vicent@vcubells.net">vicent@vcubells.net</a>></li>
</ul>
</li>
</ul>
<a name="maintainers"></a>
<h3><a class="toc-backref" href="#id8">Maintainers</a></h3>
<p>This module is maintained by the OCA.</p>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmt_rating">OCA/helpdesk</a> project on GitHub.</p>
<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>