Author: |
Open Source Integrators |
License: |
LGPL-3 |
Branch: |
pvm/14.0.1.17.0 |
Repository: |
ursais/osi-addons |
Dependencies: |
helpdesk_timesheet,
stock_request,
stock_request_direction,
stock_request_picking_type,
and
stock_request_submit |
Languages: |
Python (318, 56.5%),
XML (214, 38.0%),
and
reStructuredText (31, 5.5%) |
Other branches: |
14-dr-precomit,
14-mig-osi_account_bank_statement-dr,
14.0,
14.0-ADD-osi_blanket_order_mps,
14.0-ADD-osi_product_serial_check,
14.0-ECH-osi_partner_credit_limit,
14.0-FIX-fields_missing_error,
14.0-FIX-fieldservice_mobile,
14.0-FIX-osi_helpdesk_stock,
14.0-FIX-osi_helpdesk_stock_PVM,
14.0-FIX_missing_mode_key_error,
14.0-IMP-fieldservice_mobile,
14.0-IMP-osi_addons,
14.0-IMP-osi_partner_credit_limit,
14.0-IMP-web_many2many_groupby,
14.0-PVM-IMP-osi_bank_reconciled_report,
14.0-add-bom_cost_rollup,
14.0-add-osi_purchase_product_configurator,
14.0-add-stock_bin_location,
14.0-add_osi_prod_cost_rollup_to_bom,
14.0-add_osi_purchase_product_configurator,
14.0-bank_recon,
14.0-fix-analytic_segments_traceback_error,
14.0-fix-fsm_osi_stock_conflict,
14.0-fix-osi_ana_segments,
14.0-fix-osi_payment_method,
14.0-fix-osi_seg_defaults_fix,
14.0-fix-pre-commit-errors,
14.0-fix-pvm-ticket-12998-dropship_error,
14.0-fix-sro-procurement-group-error,
14.0-go_live,
14.0-google_oauth,
14.0-imp-pvm_0629,
14.0-mig-agreement_sale_subscription,
14.0-mig-connector_voicent_helpdesk_ticket,
14.0-pvm/0519,
14.0_CT_MICR_check_report,
14.0_FIX_osi_fifo_serialized_fix,
14.0_IMP_osi_partner_credit_limit,
14.0_MIG_osi_edi_infrastructure,
14.0_MIG_sale_subscription_brand,
14.0_casai_purchase_budget_validation,
15.0_mig_inv,
30588_payment_check_history_status_2,
30588_payment_check_history_status_3,
BOTW/14.0.1.8.0-RC1,
BOTW/14.0.3.0.0-RC1,
BOTW/14.0.4.0.0-RC1,
BOTW/14.0.5.0.0,
CT_MIG_osi_product_cost_price,
KUDU/14.0.1.0.0,
KUDU/14.0.2.0.2,
KUDU/14.0.2.0.6,
KUDU/14.0.2.0.7,
KUDU/14.0.2.0.9,
KUDU/14.0.2.3.0,
ORR/14.0.1.0.0,
ORR/14.0.1.0.1,
ORR/14.0.1.1.0,
ORR/14.0.3.0.0,
ORR/14.0.4.0.0,
ORR/14.0.5.0.0,
ORR/14.0.7.0.0,
ORR/14.0.8.0.0,
ORR/14.0.9.0.0,
SKA/14.0-RC1,
add_osi_blanket_order_mps,
advance_check_void_date,
advance_check_void_date_change,
bk-account_bank_statement_extend,
bot/14.12,
bot/14.15,
bot/14.17,
botools,
botw/14.0.1.7.0,
cas/14.0.1.0.0-RC4,
cas/14.0.1.0.0-RC5,
cas/14.0.1.0.0-RC6,
cas/14.0.1.0.0-RC7,
cas/14.0.1.0.0-RC8,
cas/14.0.1.0.1,
cas/14.0.1.1.0-RC1,
cas/14.0.1.2.0-RC1,
cas/14.0.1.3.0-RC1,
cas/14.0.1.3.1,
cas/14.0.1.4.0,
cas/14.0.2.0.0,
cas/14.0.2.0.0_OD-255,
cas/14.0.2.0.0_OD-362,
cs_fifo_fix,
cs_svl_fixes,
def/14.0,
fix_ticket_25135,
fko/14.0.1.0.0,
fko/14.0.2.1.0,
helpdesk_fieldservice_fix,
mcy/14.0-RC1,
mrp_plm_notification,
osi_helpdesk_sale_pw_imp,
pvm-14-hepdesk_ticket-fix,
pvm-14.0-fix-helpdesk-view,
pvm-14.0-fix-osi_analytic_segments_defaults,
pvm/14.0-RC1,
pvm/14.0.1.0.0-RC2,
pvm/14.0.1.0.0-RC2-max,
pvm/14.0.1.0.1-RC1,
pvm/14.0.1.15.0-RC2,
pvm/14.0.1.16.0,
pvm14/06_14,
pvm14_06/14,
rma_return_label,
umt/14.0.1.0.0,
umt/14.0.2.0.0,
umt/14.0.24.0.0-RC1,
umt/14.0.27.0.0,
umt/14.0.27.0.2,
umt/14.0.28.0.0,
and
umt/14.0.31.0.0 |
Other repositories: |
trevi-software/osi-addons |
<a class="reference external image-reference" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.svg">
</a>
<a name="helpdesk-stock"></a>
<h2>Helpdesk - Stock</h2>
<p>Odoo Helpdesk App allows to manage support tickets or customer service requests.
The app does not support the logistic side of those activities: Sometimes,
helpdesk users need to ship materials to the customer or to the serviced
location to solve a ticket.</p>
<p>This module allows the Helpdesk user to request materials to be shipped to the
customer location or serviced location and follow up with the Inventory team.</p>
<a name="usage"></a>
<h3>Usage</h3>
<ul class="simple">
<li>Create a helpdesk ticket with a customer</li>
<li>In Materials, add products with quantity</li>
<li>Click on Confirm<ul>
<li>The delivery order is created</li>
<li>The transfer is set on the ticket</li>
<li>The state is updated to Confirmed</li>
<li>The product, description and quantity requested cannot be changed</li>
</ul>
</li>
<li>Transfer partially the delivery order<ul>
<li>The state is updated to Partially Shipped</li>
</ul>
</li>
<li>Transfer completely the delivery order<ul>
<li>The state is updated to Done</li>
</ul>
</li>
</ul>
<a name="credits"></a>
<h3>Credits</h3>
<ul class="simple">
<li>Michael Allen <<a class="reference external" href="mailto:mallen@opensourceintegrators.com">mallen@opensourceintegrators.com</a>></li>
<li>Freni Patel <<a class="reference external" href="mailto:fpatel@opensourceintegrators.com">fpatel@opensourceintegrators.com</a>></li>
</ul>
<a name="contributors"></a>
<h4>Contributors</h4>
<ul class="simple">
<li>Open Source Integrators <<a class="reference external" href="http://www.opensourceintegrators.com">http://www.opensourceintegrators.com</a>></li>
<li>Brian McMaster <<a class="reference external" href="mailto:brian@mcmpest.com">brian@mcmpest.com</a>></li>
<li>Serpent Consulting Services Pvt. Ltd. <<a class="reference external" href="mailto:support@serpentcs.com">support@serpentcs.com</a>></li>
</ul>