<h1 class="title">Field Service - Help Desk - Stock</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.png" /></a></p> <p>Odoo Field Service App allows to manage service requests and orders. The app does not support the logistic side of those activities: Sometimes, the dispatcher needs to ship materials to the field service worker or to the serviced location.</p> <p>Odoo Help Desk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.</p> <p>This module allows to integrate material requests between a helpdesk ticket and field service order to be shipped to the customer location or serviced location and follow up with the Inventory team.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#usage" id="id1">Usage</a></li> <li><a class="reference internal" href="#bug-tracker" id="id2">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id3">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id4">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id5">Contributors</a></li> <li><a class="reference internal" href="#other-credits" id="id6">Other credits</a></li> <li><a class="reference internal" href="#maintainers" id="id7">Maintainers</a></li> </ul> </li> </ul> </div> <a name="usage"></a> <h2><a class="toc-backref" href="#id1">Usage</a></h2> <ul class="simple"> <li>Create a service order with a customer and a ticket</li> <li>In Inventory, add products with quantity</li> <li>Click on Confirm<ul> <li>The delivery order is created</li> <li>The transfer is set on the ticket</li> <li>The state is updated to Confirmed</li> <li>The product, description and quantity requested cannot be changed</li> </ul> </li> <li>Transfer partially the delivery order<ul> <li>The state is updated to Partially Shipped</li> </ul> </li> <li>Transfer completely the delivery order<ul> <li>The state is updated to Done</li> </ul> </li> </ul> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id2">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/ursais/12.0/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/ursais/12.0/issues/new?body=module:%20fieldservice_helpdesk_stock%0Aversion:%2011.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id3">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id4">Authors</a></h3> <ul class="simple"> <li>Open Source Integrators</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id5">Contributors</a></h3> <ul class="simple"> <li>Bhavesh Odedra &lt;<a class="reference external" href="mailto:bodedra&#64;opensourceintegrators.com">bodedra&#64;opensourceintegrators.com</a>&gt;</li> <li>Maxime Chambreuil &lt;<a class="reference external" href="mailto:mchambreuil&#64;opensourceintegrators.com">mchambreuil&#64;opensourceintegrators.com</a>&gt;</li> </ul> <a name="other-credits"></a> <h3><a class="toc-backref" href="#id6">Other credits</a></h3> <p>The development of this module has been financially supported by:</p> <ul class="simple"> <li>Open Source Integrators</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id7">Maintainers</a></h3> <p><a class="reference external" href="https://github.com/max3903"><img alt="max3903" src="https://github.com/max3903.png?size=40px" /></a> <a class="reference external" href="https://github.com/bodedra"><img alt="bodedra" src="https://github.com/bodedra.png?size=40px" /></a></p>