Author: |
Open Source Integrators,Escodoo,Odoo Community Association (OCA) |
License: |
AGPL-3 |
Branch: |
12.0-fix_renew_next_invoice_date-sbj |
Repository: |
acsone/contract |
Dependencies: |
agreement_legal,
agreement_serviceprofile,
and
helpdesk_mgmt |
Languages: |
HTML (358, 72.2%),
Python (90, 18.1%),
and
XML (48, 9.7%) |
Other branches: |
12.0,
12.0-add_link_to_contract_line_in_msg-qgr,
12.0-cntrctqj-len,
12.0-contract_specific_payment_mode-sbj,
12.0-fix_contract_forecast-sbj,
12.0-fix_travis-sbj,
12.0-prg_master,
12.0-product_contract_transmit_method-sbj,
12.0-productfixedend-len,
12.0-tieredpricing-len,
12.0-trn_master,
12.0-trncntrct-len,
12.0-upd-copier-dro,
and
12.0-variantconstraints-len |
Other repositories: |
Change2improve/contract,
Digital5-Odoo/contract,
Dobtor-OCA/contract,
ERPLibre/contract,
Escodoo/contract,
Ingeos/contract,
LevelPrime/contract,
Martronic-SA/contract,
MindAndGo/contract,
NeatNerdPrime/contract,
OCA/contract,
Stanadigme/contract,
Tecnativa/contract,
anhvu-sg/contract,
aurestic/contract,
brain-tec/contract,
coopiteasy/contract,
ecosoft-odoo/contract,
fcayre/contract,
flotho/contract,
kmee/contract,
newtratip/contract,
patrickrwilson/contract,
sewisoft/contract,
ursais/contract,
and
ygol/contract |
<h1 class="title">Agreement Helpdesk Mgmt</h1>
<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt"><img alt="OCA/contract" src="https://img.shields.io/badge/github-OCA%2Fcontract-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/contract-12-0/contract-12-0-agreement_helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/110/12.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p>
<p>Odoo Agreement App does not provide an easy way to access helpdesk tickets
related to an agreement. Some organizations need to have a quick access to
helpdesk tickets to track the performance of an agreement.</p>
<p>This module allows you to link a helpdesk ticket to an agreement and adds a
smart button on the agreement to look at the list of related helpdesk tickets.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#usage" id="id1">Usage</a></li>
<li><a class="reference internal" href="#bug-tracker" id="id2">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="id3">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="id4">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="id5">Contributors</a></li>
<li><a class="reference internal" href="#other-credits" id="id6">Other credits</a></li>
<li><a class="reference internal" href="#maintainers" id="id7">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<a name="usage"></a>
<h2><a class="toc-backref" href="#id1">Usage</a></h2>
<ul class="simple">
<li>Go to Helpdesk > Tickets</li>
<li>Select or create a helpdesk ticket and set the agreement</li>
<li>Go to Agreement > Agreements</li>
<li>Open the previous agreement</li>
<li>Click on the smart button "Tickets" to see the list of related helpdesk tickets</li>
</ul>
<a name="bug-tracker"></a>
<h2><a class="toc-backref" href="#id2">Bug Tracker</a></h2>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/contract/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/OCA/contract/issues/new?body=module:%20agreement_helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
<a name="credits"></a>
<h2><a class="toc-backref" href="#id3">Credits</a></h2>
<a name="authors"></a>
<h3><a class="toc-backref" href="#id4">Authors</a></h3>
<ul class="simple">
<li>Open Source Integrators</li>
<li>Escodoo</li>
</ul>
<a name="contributors"></a>
<h3><a class="toc-backref" href="#id5">Contributors</a></h3>
<ul class="simple">
<li>Bhavesh Odedra <<a class="reference external" href="mailto:bodedra@opensourceintegrators.com">bodedra@opensourceintegrators.com</a>></li>
<li>Sandip Mangukiya <<a class="reference external" href="mailto:smangukiya@opensourceintegrators.com">smangukiya@opensourceintegrators.com</a>></li>
<li>Serpent Consulting Services Pvt. Ltd. <<a class="reference external" href="mailto:support@serpentcs.com">support@serpentcs.com</a>></li>
<li>Marcel Savegnago - Escodoo <<a class="reference external" href="mailto:marcel.savegnago@escodoo.com.br">marcel.savegnago@escodoo.com.br</a>></li>
</ul>
<a name="other-credits"></a>
<h3><a class="toc-backref" href="#id6">Other credits</a></h3>
<p>The development of this module has been financially supported by:</p>
<ul class="simple">
<li>Open Source Integrators</li>
</ul>
<a name="maintainers"></a>
<h3><a class="toc-backref" href="#id7">Maintainers</a></h3>
<p>This module is maintained by the OCA.</p>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>Current <a class="reference external" href="https://odoo-community.org/page/maintainer-role">maintainer</a>:</p>
<p><a class="reference external" href="https://github.com/bodedra"><img alt="bodedra" src="https://github.com/bodedra.png?size=40px" /></a></p>
<p>This module is part of the <a class="reference external" href="https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt">OCA/contract</a> project on GitHub.</p>
<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>