<a class="reference external image-reference" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.svg"> </a> <a name="claims-in-website-portal"></a> <h2>Claims in Website Portal</h2> <p>This module extends the functionality of CRM claims to support showing them in your portal users' website account page, and to allow them to send messages from there or create new claims by sending an email to an automatically created alias.</p> <a name="configuration"></a> <h3>Configuration</h3> <p>To configure this module, you need to:</p> <ol class="arabic simple"> <li>Go to <em>Sales &gt; Configuration &gt; Settings</em>.</li> <li>Change the <em>Claims Email Alias</em> field to whatever alias you want for claims. It defaults to <code>claims</code>.</li> </ol> <a name="usage"></a> <h3>Usage</h3> <p>To use this module, you need to:</p> <ol class="arabic simple"> <li>Log in as a portal user.</li> <li>Visit <a class="reference external" href="/my/home">your home</a>.</li> <li>Enter <a class="reference external" href="/my/claims">your claims</a>. There you have the instructions to create a new claim, and the list of claims where you are subscribed.</li> </ol> <a class="reference external image-reference" href="https://runbot.odoo-community.org/runbot/186/9.0"><img alt="Try me on Runbot" src="https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas" /></a> <a name="known-issues-roadmap"></a> <h3>Known issues / Roadmap</h3> <ul class="simple"> <li><code>website_crm_claim</code> addon is a very ugly addon that just adds a link to backend portal of claims. It is in the dependency tree because it would get autoinstalled anyway, so this way we benefit from its security rules and can disable that link to the backend portal, but in v10, where all the <code>crm.claim</code> stuff has been removed in favor of the helpdesk, we should just import the security rules here and drop the other addon (or rename it to <code>portal_crm_claim</code>).</li> <li>It would be nice to allow creating claims from a form instead of only by sending an email.</li> </ul> <a name="bug-tracker"></a> <h3>Bug Tracker</h3> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/website/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed feedback.</p> <a name="credits"></a> <h3>Credits</h3> <a name="images"></a> <h4>Images</h4> <ul class="simple"> <li>Odoo Community Association: <a class="reference external" href="https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg">Icon</a>.</li> </ul> <a name="contributors"></a> <h4>Contributors</h4> <ul class="simple"> <li>Jairo Llopis &lt;<a class="reference external" href="mailto:jairo.llopis&#64;tecnativa.com">jairo.llopis&#64;tecnativa.com</a>&gt;</li> </ul> <a name="maintainer"></a> <h4>Maintainer</h4> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>This module is maintained by the OCA.</p> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>To contribute to this module, please visit <a class="reference external" href="https://odoo-community.org">https://odoo-community.org</a>.</p>