| Author: |
Open Source Integrators |
| License: |
LGPL-3 |
| Branch: |
12.0-move_line_record_exits_PVM_4714 |
| Repository: |
ursais/osi-addons |
| Dependencies: |
helpdesk_timesheet,
stock_request,
stock_request_direction,
and
stock_request_picking_type |
| Languages: |
Python (279, 58.6%),
XML (167, 35.1%),
and
reStructuredText (30, 6.3%) |
| Other branches: |
11.0,
12.0,
12.0-ADD-fieldservice_mobile,
12.0-ADD-fieldservice_tracking,
12.0-ADD-osi_accounting_enhancements,
12.0-ADD-osi_payment_batch_process,
12.0-ADD_website_helpdesk_search,
12.0-AMP-development,
12.0-add-mrp_designator,
12.0-add-multi_company_segments,
12.0-add-subscription-variable,
12.0-amp-prorating,
12.0-amp-prorating-daniel,
12.0-fix-fsm_helpdesk_stock_update_fsm,
12.0-fix-helpdesk_timesheet_fieldservice_DNM,
12.0-fix-osi_account_bank_statement,
12.0-imp-connector_voip_helpdesk_no_repeat,
12.0-imp-default_warehouse,
12.0-imp-fieldservice_mobile,
12.0-osi_board_company_110168,
12.0_ADD_osi_so_backorder,
12.0_ADD_purchase_backorder,
12.0_CT_payment_order_bank_reconciliation,
12.0_IMP_fieldservice_mobile,
12.0_fix_expense_extended,
15.0_MIG_website_helpdesk_form_severity,
REED_fsm_mobile,
art/12.13-RC1,
backport_advance_check_void,
bodedra-patch-1,
bodedra_panda_demo,
dc/12.8-RC4,
osi-pm/12.0-RC1,
osi-pm/12.0-RC3,
osi/12.0-demo,
pvm/12.19-RC1,
pvm/12.20-RC1,
pvm/12.22-RC1,
pvm/12.22-RC2,
pvm/12.22-RC3,
pvm/12.22-RC5,
pvm/12.22-RC6,
pvm/12.22-RC7,
pvm/12.23-RC1,
pvm/12.23-RC2,
pvm/12.24-RC1,
pvm/12.25-RC1,
pvm/12.25-RC2,
pvm/12.25-RC3,
pvm/12.25-RC4,
pvm/12.25-RC5,
pvm/12.26-RC1,
pvm/12.26-RC2,
pvm/12.27-RC1,
pvm/12.28-RC1,
pvm/12.28-RC2,
pvm/12.29-RC1,
pvm/12.29-RC2,
pvm/12.29-RC3,
pvm/12.30-RC1,
pvm/12.30-RC2,
pvm/12.32-RC2,
pvm/12.33-RC1,
rh_expose_fsm_quantity,
rh_update_access_rights_mobile,
and
shr/12.21-RC7 |
| Other repositories: |
Banetese/osi-addons,
Chanakya-SerpentCS/osi-addons,
HarshalBhoir/osi-addons,
KonosCL/osi-addons,
SerpentConsultingServices/osi-addons,
agyamuta/osi-addons,
antherkiv/osi-addons,
augustodinizl/osi-addons,
brian10048/osi-addons,
bunhin/osi-addons,
consultingerp/osi-addons,
dreispt/osi-addons,
hpatelserpentcs/osi-addons,
jlzhou/osi-addons,
kvedder-amplex/osi-addons,
loftwah/osi-addons,
marcelsavegnago/osi-addons,
marionumza/osi-addons,
mgielissen/osi-addons,
mulaudzicalvin/osi-addons,
murtuzasaleh/osi-addons,
nikul-serpentcs/osi-addons,
nucleoosystem/osi-addons,
patrickrwilson/osi-addons,
trevi-software/osi-addons,
and
vidtsin/osi-addons |
<a class="reference external image-reference" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.svg">
</a>
<a name="helpdesk-stock"></a>
<h2>Helpdesk - Stock</h2>
<p>Odoo Helpdesk App allows to manage support tickets or customer service requests.
The app does not support the logistic side of those activities: Sometimes,
helpdesk users need to ship materials to the customer or to the serviced
location to solve a ticket.</p>
<p>This module allows the Helpdesk user to request materials to be shipped to the
customer location or serviced location and follow up with the Inventory team.</p>
<a name="usage"></a>
<h3>Usage</h3>
<ul class="simple">
<li>Create a helpdesk ticket with a customer</li>
<li>In Materials, add products with quantity</li>
<li>Click on Confirm<ul>
<li>The delivery order is created</li>
<li>The transfer is set on the ticket</li>
<li>The state is updated to Confirmed</li>
<li>The product, description and quantity requested cannot be changed</li>
</ul>
</li>
<li>Transfer partially the delivery order<ul>
<li>The state is updated to Partially Shipped</li>
</ul>
</li>
<li>Transfer completely the delivery order<ul>
<li>The state is updated to Done</li>
</ul>
</li>
</ul>
<a name="credits"></a>
<h3>Credits</h3>
<ul class="simple">
<li>Michael Allen <<a class="reference external" href="mailto:mallen@opensourceintegrators.com">mallen@opensourceintegrators.com</a>></li>
</ul>
<a name="contributors"></a>
<h4>Contributors</h4>
<ul class="simple">
<li>Open Source Integrators <<a class="reference external" href="http://www.opensourceintegrators.com">http://www.opensourceintegrators.com</a>></li>
<li>Brian McMaster <<a class="reference external" href="mailto:brian@mcmpest.com">brian@mcmpest.com</a>></li>
<li>Serpent Consulting Services Pvt. Ltd. <<a class="reference external" href="mailto:support@serpentcs.com">support@serpentcs.com</a>></li>
</ul>