Author: |
Open Source Integrators |
License: |
LGPL-3 |
Branch: |
14.0 |
Repository: |
trevi-software/osi-addons |
Dependencies: |
helpdesk |
Languages: |
Python (42, 48.8%),
XML (24, 27.9%),
and
reStructuredText (20, 23.3%) |
Other branches: |
11.0,
12.0,
12.0-add-sale_sub_brand,
12.0-fix-osi_account_bank_statement,
12.0-imp-osi_analytic_segments-172,
12.5-pvm,
12.6-pvm,
and
pvm-12.4-RC2 |
Other repositories: |
Banetese/osi-addons,
Chanakya-SerpentCS/osi-addons,
HarshalBhoir/osi-addons,
KonosCL/osi-addons,
SerpentConsultingServices/osi-addons,
agyamuta/osi-addons,
antherkiv/osi-addons,
augustodinizl/osi-addons,
brian10048/osi-addons,
bunhin/osi-addons,
consultingerp/osi-addons,
dreispt/osi-addons,
hpatelserpentcs/osi-addons,
jlzhou/osi-addons,
kvedder-amplex/osi-addons,
loftwah/osi-addons,
marcelsavegnago/osi-addons,
marionumza/osi-addons,
mgielissen/osi-addons,
mulaudzicalvin/osi-addons,
murtuzasaleh/osi-addons,
nikul-serpentcs/osi-addons,
nucleoosystem/osi-addons,
patrickrwilson/osi-addons,
ursais/osi-addons,
and
vidtsin/osi-addons |
<a class="reference external image-reference" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.svg">
</a>
<a name="helpdesk-ticket-type-default-priority"></a>
<h2>Helpdesk Ticket Type Default Priority</h2>
<p>This module allows you to set a default priority on the ticket based on its type.</p>
<a name="configuration"></a>
<h3>Configuration</h3>
<ul class="simple">
<li>Go to Helpdesk > Configuration > Ticket Types</li>
<li>Create or edit a type to set the default priority</li>
</ul>
<a name="usage"></a>
<h3>Usage</h3>
<ul class="simple">
<li>Create a ticket</li>
<li>Select the type</li>
<li>The priority is automatically set based on the selected type</li>
</ul>
<a name="credits"></a>
<h3>Credits</h3>
<ul class="simple">
<li>Maxime Chambreuil <<a class="reference external" href="mailto:mchambreuil@opensourceintegrators.com">mchambreuil@opensourceintegrators.com</a>></li>
</ul>
<a name="contributors"></a>
<h4>Contributors</h4>
<ul class="simple">
<li>Open Source Integrators <<a class="reference external" href="http://www.opensourceintegrators.com">http://www.opensourceintegrators.com</a>></li>
<li>Serpent Consulting Services Pvt. Ltd. <<a class="reference external" href="mailto:support@serpentcs.com">support@serpentcs.com</a>></li>
</ul>