Author: |
Solvos, Odoo Community Association (OCA) |
License: |
AGPL-3 |
Branch: |
13.0 |
Repository: |
AntoniRomera/helpdesk |
Dependencies: |
base,
and
helpdesk_mgmt |
Languages: |
HTML (353, 40.9%),
PO File (154, 17.8%),
Python (207, 24.0%),
XML (96, 11.1%),
and
reStructuredText (53, 6.1%) |
Other repositories: |
Change2improve/helpdesk,
ERPLibre/helpdesk,
Escodoo/helpdesk,
NeatNerdPrime/helpdesk,
OCA/helpdesk,
Tecnativa/helpdesk,
coopiteasy/helpdesk,
eLBati/helpdesk,
kmee/helpdesk,
osiell/helpdesk,
solvosci/helpdesk,
takobi-online/helpdesk,
and
ursais/helpdesk |
<h1 class="title">Helpdesk Management Partner sequence</h1>
<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmt_partner_sequence"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-13-0/helpdesk-13-0-helpdesk_mgmt_partner_sequence"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/13.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p>
<p>Provides different partner sequence in Helpdesk for ticket number generation.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#usage" id="id1">Usage</a></li>
<li><a class="reference internal" href="#bug-tracker" id="id2">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="id3">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="id4">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="id5">Contributors</a></li>
<li><a class="reference internal" href="#maintainers" id="id6">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<a name="usage"></a>
<h2><a class="toc-backref" href="#id1">Usage</a></h2>
<ol class="arabic simple">
<li>Go to <em>Contact</em> to see the partners.</li>
<li>Edit or create a new partner.</li>
<li>Fill in the <em>Helpdesk Ticket Sequence</em> field with an existing sequence or create a new one.</li>
<li>Go to <em>Helpdesk > Tickets > Create</em> to see the form.</li>
<li>In the <em>Contact</em> field select the partner that has the related sequence.</li>
<li>When saved, the next ticket number in the sequence will be generated.</li>
</ol>
<ul class="simple">
<li><dl class="first docutils">
<dt>Notes:</dt>
<dd><ul class="first last">
<li>Use the contact ticket sequence, if defined. There's a validation if sequence company doesn't match with ticket company, in that case sequence is ignored.</li>
<li>If the contact hasn't associated sequence, try the same with parent contact (company of the contact).</li>
<li>Then, it's possible to use a general custom sequence for a contact company and its contacts, and for a certain contact of this company use another specific sequence.</li>
</ul>
</dd>
</dl>
</li>
</ul>
<a name="bug-tracker"></a>
<h2><a class="toc-backref" href="#id2">Bug Tracker</a></h2>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_partner_sequence%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
<a name="credits"></a>
<h2><a class="toc-backref" href="#id3">Credits</a></h2>
<a name="authors"></a>
<h3><a class="toc-backref" href="#id4">Authors</a></h3>
<ul class="simple">
<li>Solvos</li>
</ul>
<a name="contributors"></a>
<h3><a class="toc-backref" href="#id5">Contributors</a></h3>
<ul class="simple">
<li>Luisa Miguéns <<a class="reference external" href="mailto:luisa.miguens@solvos.es">luisa.miguens@solvos.es</a>></li>
</ul>
<a name="maintainers"></a>
<h3><a class="toc-backref" href="#id6">Maintainers</a></h3>
<p>This module is maintained by the OCA.</p>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/13.0/helpdesk_mgmt_partner_sequence">OCA/helpdesk</a> project on GitHub.</p>
<p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>