<h1 class="title">Documents - Help Desk</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/ursais/osi-addons/tree/14.0/documents_helpdesk"><img alt="ursais/osi-addons" src="https://img.shields.io/badge/github-ursais%2Fosi--addons-lightgray.png?logo=github" /></a></p> <p>This module allows you to manage Help Desk documents in the Documents app.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#configuration" id="id1">Configuration</a></li> <li><a class="reference internal" href="#usage" id="id2">Usage</a></li> <li><a class="reference internal" href="#bug-tracker" id="id3">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id4">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id5">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id6">Contributors</a></li> <li><a class="reference internal" href="#other-credits" id="id7">Other credits</a></li> <li><a class="reference internal" href="#maintainers" id="id8">Maintainers</a></li> </ul> </li> </ul> </div> <a name="configuration"></a> <h2><a class="toc-backref" href="#id1">Configuration</a></h2> <ol class="arabic simple"> <li>Go to Documents</li> <li>Activate the Helpdesk</li> <li>Configure the folder and the tags</li> </ol> <a name="usage"></a> <h2><a class="toc-backref" href="#id2">Usage</a></h2> <p>To use this module, you need to:</p> <ol class="arabic simple"> <li>Go to Helpdesk</li> <li>Create or select a ticket</li> <li>Add an attachment</li> </ol> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id3">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/ursais/osi-addons/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/ursais/osi-addons/issues/new?body=module:%20documents_helpdesk%0Aversion:%2014.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id4">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id5">Authors</a></h3> <ul class="simple"> <li>Open Source Integrators</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id6">Contributors</a></h3> <ul class="simple"> <li>Maxime Chambreuil &lt;<a class="reference external" href="mailto:mchambreuil&#64;opensourceintegrators.com">mchambreuil&#64;opensourceintegrators.com</a>&gt;</li> </ul> <a name="other-credits"></a> <h3><a class="toc-backref" href="#id7">Other credits</a></h3> <p>The development of this module has been financially supported by:</p> <ul class="simple"> <li>Open Source Integrators &lt;<a class="reference external" href="https://www.opensourceintegrators.com">https://www.opensourceintegrators.com</a>&gt;</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id8">Maintainers</a></h3> <p>This module is maintained by Open Source Integrators.</p> <a class="reference external image-reference" href="https://opensourceintegrators.com"><img alt="Open Source Integrators" src="https://github.com/ursais.png" /></a> <p>Open Source Integrators™ (OSI) provides customers a unique combination of open source business process consulting and implementations.</p> <p>Current <a class="reference external" href="https://odoo-community.org/page/maintainer-role">maintainer</a>:</p> <p><a class="reference external" href="https://github.com/max3903"><img alt="max3903" src="https://github.com/max3903.png?size=40px" /></a></p> <p>This module is part of the <a class="reference external" href="https://github.com/ursais/osi-addons/tree/14.0/documents_helpdesk">ursais/osi-addons</a> project on GitHub.</p> <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>