<h1 class="title">Project Rating: Net Promoter Score</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/project/tree/12.0/project_rating_nps"><img alt="OCA/project" src="https://img.shields.io/badge/github-OCA%2Fproject-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/project-12-0/project-12-0-project_rating_nps"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/167/12.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> <p>This module implements the <a class="reference external" href="http://www.netpromotersystem.com">Net Promoter Score</a> (NPS) customer satisfaction measure.</p> <p>The main user visible differences with the standard <cite>rating</cite> module are:</p> <ul> <li><p class="first">the evaluation question reads: &quot;How likely is it you recommend us to a friend?&quot;</p> </li> <li><p class="first">the evaluation range is:</p> <ul class="simple"> <li>from 0 to 6: evaluators are considered as detractors</li> <li>7 and 8: evaluators are considered passives</li> <li>9 and 10: evaluators are considered promoters</li> </ul> <p>For more information, see the <a class="reference external" href="http://www.netpromotersystem.com">Net Promoter Score</a> description page.</p> </li> </ul> <p>From the company point of view, the global indicator (the NPS) is computed as follows:</p> <pre> <code>promoters% - detractors%</code> </pre> <p>This indicators is the one displayed on the project board. It may optionally be publicly displayed on your website or integrated anywhere using an iframe. It is computed for the last 30 days of activity.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#bug-tracker" id="id1">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id2">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id3">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id4">Contributors</a></li> <li><a class="reference internal" href="#maintainers" id="id5">Maintainers</a></li> </ul> </li> </ul> </div> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id1">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/project/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/OCA/project/issues/new?body=module:%20project_rating_nps%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id2">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id3">Authors</a></h3> <ul class="simple"> <li>Commown SCIC SAS</li> <li>Akretion</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id4">Contributors</a></h3> <ul class="simple"> <li>Florent Cayre</li> <li>Chafique Delli</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id5">Maintainers</a></h3> <p>This module is maintained by the OCA.</p> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>This module is part of the <a class="reference external" href="https://github.com/OCA/project/tree/12.0/project_rating_nps">OCA/project</a> project on GitHub.</p> <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>