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connector_jira_servicedesk
| Author: | Magnus - Willem Hulshof |
|---|---|
| License: | AGPL-3 |
| Branch: | 10.0 |
| Repository: | magnuscolors/connector-jira |
| Dependencies: | component, connector, connector_jira, and queue_job |
| Languages: | Python (361, 29.6%), XML (104, 8.5%), YAML (720, 59.1%), and reStructuredText (33, 2.7%) |
| Other branches: | 11.0 |
| Other repositories: | ERPLibre/connector-jira, NeatNerdPrime/connector-jira, OCA/connector-jira, SeuMarco/connector-jira, brainbeanapps/connector-jira, camptocamp/connector-jira, dingguijin/connector-jira, grindtildeath/connector-jira, guewen/connector-jira-1, i-vyshnevska/connector-jira, jcoux/connector-jira, leemannd/connector-jira, leonelfolmer/connector-jira, lideritjnma/connector-jira, and tegin/connector-jira |
<h1 class="title">JIRA Connector - Service Desk Extension</h1>
<a name="setup"></a>
<h2>Setup</h2>
<p>A new button is added on the JIRA backend, to import the organizations
of JIRA. Before, be sure to use the button "Configure Organization Link"
in the "Advanced Configuration" tab.</p>
<a name="features"></a>
<h3>Features</h3>
<a name="organizations"></a>
<h2>Organizations</h2>
<p>On Service Desk, you can share projects with Organizations.
You may want to use different Odoo projects according to the
organizations. This is what this extension allows.</p>
<p>Example:</p>
<ul class="simple">
<li>You have one Service Desk project named "Earth Project" with key EARTH</li>
<li>On JIRA SD You share this project with organizations Themis and Rhea</li>
<li>However on Odoo, you want to track the hours differently for Themis and Rhea</li>
</ul>
<p>Steps on Odoo:</p>
<ul class="simple">
<li>Create a Themis project, use the "Link with JIRA" action with the key EARTH</li>
<li>When you hit Next, the organization(s) you want to link must be set</li>
<li>Repeat with another project for Rhea</li>
</ul>
<p>If the project binding for the synchronization already exists, you can still edit it in the settings of the project and change the organizations.</p>
<p>When a task or worklog is imported, it will search for a project having
exactly the same set of organizations than the one of the task. If no
project with the same set is found and you have a project configured
without organization, the task will be linked to it.</p>
<p>This means that, on Odoo, you can have shared project altogether with dedicated
ones, while you only have one project on JIRA.</p>
<ul class="simple">
<li>Tasks with org "Themis" will be attached to this project</li>
<li>Tasks with org "Rhea" will be attached to this project</li>
<li>Tasks with orgs "Themis" and "Rhea" will be attached to another project "Themis and Rhea"</li>
<li>The rest of the tasks will be attached to a fourth project (configured without organizations)</li>
</ul>