<a class="reference external image-reference" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.svg"> </a> <a name="helpdesk-stock"></a> <h2>Helpdesk - Stock</h2> <p>Odoo Helpdesk App allows to manage support tickets or customer service requests. The app does not support the logistic side of those activities: Sometimes, helpdesk users need to ship materials to the customer or to the serviced location to solve a ticket.</p> <p>This module allows the Helpdesk user to request materials to be shipped to the customer location or serviced location and follow up with the Inventory team.</p> <a name="usage"></a> <h3>Usage</h3> <ul class="simple"> <li>Create a helpdesk ticket with a customer</li> <li>In Materials, add products with quantity</li> <li>Click on Confirm<ul> <li>The delivery order is created</li> <li>The transfer is set on the ticket</li> <li>The state is updated to Confirmed</li> <li>The product, description and quantity requested cannot be changed</li> </ul> </li> <li>Transfer partially the delivery order<ul> <li>The state is updated to Partially Shipped</li> </ul> </li> <li>Transfer completely the delivery order<ul> <li>The state is updated to Done</li> </ul> </li> </ul> <a name="credits"></a> <h3>Credits</h3> <ul class="simple"> <li>Michael Allen &lt;<a class="reference external" href="mailto:mallen&#64;opensourceintegrators.com">mallen&#64;opensourceintegrators.com</a>&gt;</li> </ul> <a name="contributors"></a> <h4>Contributors</h4> <ul class="simple"> <li>Open Source Integrators &lt;<a class="reference external" href="http://www.opensourceintegrators.com">http://www.opensourceintegrators.com</a>&gt;</li> <li>Brian McMaster &lt;<a class="reference external" href="mailto:brian&#64;mcmpest.com">brian&#64;mcmpest.com</a>&gt;</li> <li>Serpent Consulting Services Pvt. Ltd. &lt;<a class="reference external" href="mailto:support&#64;serpentcs.com">support&#64;serpentcs.com</a>&gt;</li> </ul>