Author: |
Open Source Integrators |
License: |
LGPL-3 |
Branch: |
12.0 |
Repository: |
jlzhou/osi-addons |
Dependencies: |
fieldservice_stock,
helpdesk_fieldservice,
and
helpdesk_stock |
Languages: |
Python (44, 31.9%),
XML (18, 13.0%),
and
reStructuredText (76, 55.1%) |
Other branches: |
11.0 |
Other repositories: |
Banetese/osi-addons,
Chanakya-SerpentCS/osi-addons,
HarshalBhoir/osi-addons,
KonosCL/osi-addons,
SerpentConsultingServices/osi-addons,
agyamuta/osi-addons,
antherkiv/osi-addons,
augustodinizl/osi-addons,
brian10048/osi-addons,
bunhin/osi-addons,
consultingerp/osi-addons,
dreispt/osi-addons,
hpatelserpentcs/osi-addons,
kvedder-amplex/osi-addons,
loftwah/osi-addons,
marcelsavegnago/osi-addons,
marionumza/osi-addons,
mgielissen/osi-addons,
mulaudzicalvin/osi-addons,
murtuzasaleh/osi-addons,
nikul-serpentcs/osi-addons,
nucleoosystem/osi-addons,
patrickrwilson/osi-addons,
trevi-software/osi-addons,
ursais/osi-addons,
and
vidtsin/osi-addons |
<h1 class="title">FSM - Helpdesk - Stock</h1>
<p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a></p>
<p>Odoo Field Service App allows to manage service requests and orders. The app
does not support the logistic side of those activities: Sometimes, the
dispatcher need to ship materials to the field service worker or to the
serviced location.</p>
<p>Odoo Helpdesk App allows to manage support tickets or customer service requests.
The app does not support the logistic side of those activities: Sometimes,
helpdesk users need to ship materials to the customer or to the serviced
location to solve a ticket.</p>
<p>This module allows to integrate material request between a helpdesk ticket and
field service order to be shipped to the customer location or serviced location
and follow up with the Inventory team.</p>
<p><strong>Table of contents</strong></p>
<div class="contents local topic" id="contents">
<ul class="simple">
<li><a class="reference internal" href="#usage" id="id1">Usage</a></li>
<li><a class="reference internal" href="#bug-tracker" id="id2">Bug Tracker</a></li>
<li><a class="reference internal" href="#credits" id="id3">Credits</a><ul>
<li><a class="reference internal" href="#authors" id="id4">Authors</a></li>
<li><a class="reference internal" href="#contributors" id="id5">Contributors</a></li>
<li><a class="reference internal" href="#other-credits" id="id6">Other credits</a></li>
<li><a class="reference internal" href="#maintainers" id="id7">Maintainers</a></li>
</ul>
</li>
</ul>
</div>
<a name="usage"></a>
<h2><a class="toc-backref" href="#id1">Usage</a></h2>
<ul>
<li><p class="first">Create a service order with a customer and a ticket</p>
</li>
<li><p class="first">In Inventory, add products with quantity</p>
</li>
<li><p class="first">Click on Confirm</p>
<blockquote>
<ul class="simple">
<li>The delivery order is created</li>
<li>The transfer is set on the ticket</li>
<li>The state is updated to Confirmed</li>
<li>The product, description and quantity requested cannot be changed</li>
</ul>
</blockquote>
</li>
<li><p class="first">Transfer partially the delivery order</p>
<blockquote>
<ul class="simple">
<li>The state is updated to Partially Shipped</li>
</ul>
</blockquote>
</li>
<li><p class="first">Transfer completely the delivery order</p>
<blockquote>
<ul class="simple">
<li>The state is updated to Done</li>
</ul>
</blockquote>
</li>
</ul>
<a name="bug-tracker"></a>
<h2><a class="toc-backref" href="#id2">Bug Tracker</a></h2>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/ursais/12.0/issues">GitHub Issues</a>.
In case of trouble, please check there if your issue has already been reported.
If you spotted it first, help us smashing it by providing a detailed and welcomed
<a class="reference external" href="https://github.com/ursais/12.0/issues/new?body=module:%20fieldservice_helpdesk_stock%0Aversion:%2011.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p>
<p>Do not contact contributors directly about support or help with technical issues.</p>
<a name="credits"></a>
<h2><a class="toc-backref" href="#id3">Credits</a></h2>
<a name="authors"></a>
<h3><a class="toc-backref" href="#id4">Authors</a></h3>
<ul class="simple">
<li>Open Source Integrators</li>
</ul>
<a name="contributors"></a>
<h3><a class="toc-backref" href="#id5">Contributors</a></h3>
<ul class="simple">
<li>Bhavesh Odedra <<a class="reference external" href="mailto:bodedra@opensourceintegrators.com">bodedra@opensourceintegrators.com</a>></li>
</ul>
<a name="other-credits"></a>
<h3><a class="toc-backref" href="#id6">Other credits</a></h3>
<p>The development of this module has been financially supported by:</p>
<ul class="simple">
<li>Open Source Integrators</li>
</ul>
<a name="maintainers"></a>
<h3><a class="toc-backref" href="#id7">Maintainers</a></h3>
<p><a class="reference external" href="https://github.com/max3903"><img alt="max3903" src="https://github.com/max3903.png?size=40px" /></a> <a class="reference external" href="https://github.com/bodedra"><img alt="bodedra" src="https://github.com/bodedra.png?size=40px" /></a></p>