<h1 class="title">Helpdesk Mgmt Fieldservice</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/lgpl-3.0-standalone.html"><img alt="License: LGPL-3" src="https://img.shields.io/badge/licence-LGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt_fieldservice"><img alt="OCA/helpdesk" src="https://img.shields.io/badge/github-OCA%2Fhelpdesk-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/helpdesk-12-0/helpdesk-12-0-helpdesk_mgmt_fieldservice"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/282/12.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> <p>This module allows the helpdesk user to track the status of related service requests.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#installation" id="id2">Installation</a></li> <li><a class="reference internal" href="#configuration" id="id3">Configuration</a></li> <li><a class="reference internal" href="#usage" id="id4">Usage</a></li> <li><a class="reference internal" href="#changelog" id="id5">Changelog</a></li> <li><a class="reference internal" href="#bug-tracker" id="id6">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id7">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id8">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id9">Contributors</a></li> <li><a class="reference internal" href="#maintainers" id="id10">Maintainers</a></li> </ul> </li> </ul> </div> <a name="installation"></a> <h2><a class="toc-backref" href="#id2">Installation</a></h2> <p>To install this module, you need to:</p> <ul class="simple"> <li>Install helpdesk_mgmt_fieldservice</li> </ul> <a name="configuration"></a> <h2><a class="toc-backref" href="#id3">Configuration</a></h2> <p>There is no need to do anything to configure this module</p> <a name="usage"></a> <h2><a class="toc-backref" href="#id4">Usage</a></h2> <ul class="simple"> <li>Go to Helpdesk</li> <li>Create or select a ticket</li> <li>In the &quot;Service Requests&quot; tab, you can create service requests for the FSM team</li> </ul> <p>To close a ticket, all the related service orders must be closed.</p> <a name="changelog"></a> <h2 class="with-subtitle"><a class="toc-backref" href="#id5">Changelog</a></h2> <h2 class="section-subtitle" id="id1"><span class="section-subtitle">12.0.1.0.0 (2016-06-19)</span></h2> <ul class="simple"> <li>[ADD] Add this module OCA/helpdesk project</li> </ul> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id6">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/OCA/helpdesk/issues/new?body=module:%20helpdesk_mgmt_fieldservice%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id7">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id8">Authors</a></h3> <ul class="simple"> <li>Open Source Integrators</li> <li>Escodoo</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id9">Contributors</a></h3> <ul class="simple"> <li>Bhavesh Odedra &lt;<a class="reference external" href="mailto:bodedra&#64;opensourceintegrators.com">bodedra&#64;opensourceintegrators.com</a>&gt;</li> <li>Open Source Integrators &lt;<a class="reference external" href="mailto:contact&#64;opensourceintegrators.com">contact&#64;opensourceintegrators.com</a>&gt;</li> <li>Serpent Consulting Services Pvt. Ltd. &lt;<a class="reference external" href="mailto:support&#64;serpentcs.com">support&#64;serpentcs.com</a>&gt;</li> <li>Marcel Savegnago &lt;<a class="reference external" href="mailto:marcel.savegnago&#64;escodoo.com.br">marcel.savegnago&#64;escodoo.com.br</a>&gt;</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id10">Maintainers</a></h3> <p>This module is maintained by the OCA.</p> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>This module is part of the <a class="reference external" href="https://github.com/OCA/helpdesk/tree/12.0/helpdesk_mgmt_fieldservice">OCA/helpdesk</a> project on GitHub.</p> <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>