<a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.svg"> </a> <a name="helpdesk-solution"></a> <h2>Helpdesk Solution</h2> <p>Create solutions for and assign them to Helpdesk Tickets</p> <a name="usage"></a> <h3>Usage</h3> <p>3 Buttons are added into the form view of helpdesk ticket.</p> <p>Action Buttons:</p> <ul class="simple"> <li>Create Solution: Create the solution and reference it with the current Ticket</li> <li>Search Solution: Search the solution with given Title, Description, Category or Tags</li> </ul> <p>Smart Buttons:</p> <ul class="simple"> <li>Helpful Solutions: Show referenced Solutions of this Ticket</li> </ul> <p>By Using of the button &quot;search solution&quot; or &quot;helpful solutions&quot; you will get a list of solutions</p> <ul class="simple"> <li>Select one or more solutions</li> <li>Using the button &quot;Add Solutions&quot; or &quot;Remove Solutions&quot; in the pulldown menu &quot;Action&quot; to add or remove the reference between tickets and solutions</li> </ul> <a name="configuration"></a> <h3>Configuration</h3> <ul class="simple"> <li>Edit, Delete or create solutions.</li> </ul> <a name="known-issues-roadmap"></a> <h3>Known issues / Roadmap</h3> <a name="bug-tracker"></a> <h3>Bug Tracker</h3> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/helpdesk/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smash it by providing detailed and welcomed feedback.</p> <a name="credits"></a> <h3>Credits</h3> <a name="contributors"></a> <h4>Contributors</h4> <ul class="simple"> <li>Bennet Block &lt;<a class="reference external" href="mailto:bennet.block&#64;sirum.de">bennet.block&#64;sirum.de</a>&gt;</li> <li>Yu Weng &lt;<a class="reference external" href="mailto:yweng&#64;elegosoft.com">yweng&#64;elegosoft.com</a>&gt;</li> </ul> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="maintainer"></a> <h4>Maintainer</h4> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>This module is maintained by the OCA.</p> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>To contribute to this module, please visit <a class="reference external" href="https://odoo-community.org">https://odoo-community.org</a>.</p>