<h1 class="title">Agreement Helpdesk Mgmt</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt"><img alt="OCA/contract" src="https://img.shields.io/badge/github-OCA%2Fcontract-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/contract-12-0/contract-12-0-agreement_helpdesk_mgmt"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/110/12.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> <p>Odoo Agreement App does not provide an easy way to access helpdesk tickets related to an agreement. Some organizations need to have a quick access to helpdesk tickets to track the performance of an agreement.</p> <p>This module allows you to link a helpdesk ticket to an agreement and adds a smart button on the agreement to look at the list of related helpdesk tickets.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#usage" id="id1">Usage</a></li> <li><a class="reference internal" href="#bug-tracker" id="id2">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id3">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id4">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id5">Contributors</a></li> <li><a class="reference internal" href="#other-credits" id="id6">Other credits</a></li> <li><a class="reference internal" href="#maintainers" id="id7">Maintainers</a></li> </ul> </li> </ul> </div> <a name="usage"></a> <h2><a class="toc-backref" href="#id1">Usage</a></h2> <ul class="simple"> <li>Go to Helpdesk &gt; Tickets</li> <li>Select or create a helpdesk ticket and set the agreement</li> <li>Go to Agreement &gt; Agreements</li> <li>Open the previous agreement</li> <li>Click on the smart button &quot;Tickets&quot; to see the list of related helpdesk tickets</li> </ul> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id2">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/contract/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/OCA/contract/issues/new?body=module:%20agreement_helpdesk_mgmt%0Aversion:%2012.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id3">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id4">Authors</a></h3> <ul class="simple"> <li>Open Source Integrators</li> <li>Escodoo</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id5">Contributors</a></h3> <ul class="simple"> <li>Bhavesh Odedra &lt;<a class="reference external" href="mailto:bodedra&#64;opensourceintegrators.com">bodedra&#64;opensourceintegrators.com</a>&gt;</li> <li>Sandip Mangukiya &lt;<a class="reference external" href="mailto:smangukiya&#64;opensourceintegrators.com">smangukiya&#64;opensourceintegrators.com</a>&gt;</li> <li>Serpent Consulting Services Pvt. Ltd. &lt;<a class="reference external" href="mailto:support&#64;serpentcs.com">support&#64;serpentcs.com</a>&gt;</li> <li>Marcel Savegnago - Escodoo &lt;<a class="reference external" href="mailto:marcel.savegnago&#64;escodoo.com.br">marcel.savegnago&#64;escodoo.com.br</a>&gt;</li> </ul> <a name="other-credits"></a> <h3><a class="toc-backref" href="#id6">Other credits</a></h3> <p>The development of this module has been financially supported by:</p> <ul class="simple"> <li>Open Source Integrators</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id7">Maintainers</a></h3> <p>This module is maintained by the OCA.</p> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>Current <a class="reference external" href="https://odoo-community.org/page/maintainer-role">maintainer</a>:</p> <p><a class="reference external" href="https://github.com/bodedra"><img alt="bodedra" src="https://github.com/bodedra.png?size=40px" /></a></p> <p>This module is part of the <a class="reference external" href="https://github.com/OCA/contract/tree/12.0/agreement_helpdesk_mgmt">OCA/contract</a> project on GitHub.</p> <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>