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mail_tracking
<a class="reference external image-reference" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.svg">
</a>
<a name="mail-tracking"></a>
<h2>Mail tracking</h2>
<p>This module shows email notification tracking status for any messages in
mail thread (chatter). Each notified partner will have an intuitive icon just
right to his name.</p>
<a name="installation"></a>
<h3>Installation</h3>
<p>If you're using a multi-database installation (with or without dbfilter option)
where /web/databse/selector returns a list of more than one database, then
you need to add <code>mail_tracking</code> addon to wide load addons list
(by default, only <code>web</code> addon), setting <code>--load</code> option.
For example, <code>--load=web,mail_tracking</code></p>
<a name="usage"></a>
<h3>Usage</h3>
<p>When user sends a message in mail_thread (chatter), for instance in partner
form, then an email tracking is created for each email notification. Then a
status icon will appear just right to name of notified partner.</p>
<p>These are all available status icons:</p>
<p><img alt="unknown" src="mail_tracking/static/src/img/unknown.png" style="width: 10px;" /> <strong>Unknown</strong>: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'</p>
<p><img alt="waiting" src="mail_tracking/static/src/img/waiting.png" style="width: 10px;" /> <strong>Waiting</strong>: Waiting to be sent</p>
<p><img alt="error" src="mail_tracking/static/src/img/error.png" style="width: 10px;" /> <strong>Error</strong>: Error while sending</p>
<p><img alt="sent" src="mail_tracking/static/src/img/sent.png" style="width: 10px;" /> <strong>Sent</strong>: Sent to SMTP server configured</p>
<p><img alt="delivered" src="mail_tracking/static/src/img/delivered.png" style="width: 15px;" /> <strong>Delivered</strong>: Delivered to final MX server</p>
<p><img alt="opened" src="mail_tracking/static/src/img/opened.png" style="width: 15px;" /> <strong>Opened</strong>: Opened by partner</p>
<a class="reference external image-reference" href="https://runbot.odoo-community.org/runbot/205/9.0"><img alt="Try me on Runbot" src="https://odoo-community.org/website/image/ir.attachment/5784_f2813bd/datas" /></a>
<p>If you want to see all tracking emails and events you can go to</p>
<ul class="simple">
<li>Settings > Technical > Email > Tracking emails</li>
<li>Settings > Technical > Email > Tracking events</li>
</ul>
<a name="bug-tracker"></a>
<h3>Bug Tracker</h3>
<p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/social/issues">GitHub Issues</a>. In case of trouble, please
check there if your issue has already been reported. If you spotted it first,
help us smashing it by providing a detailed and welcomed feedback.</p>
<a name="credits"></a>
<h3>Credits</h3>
<a name="images"></a>
<h4>Images</h4>
<ul class="simple">
<li>Odoo Community Association: <a class="reference external" href="https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg">Icon</a>.</li>
<li>Thanks to <a class="reference external" href="https://openclipart.org/user-detail/LlubNek">LlubNek</a> and <a class="reference external" href="https://openclipart.org">Openclipart</a> for <a class="reference external" href="https://openclipart.org/detail/19342/open-envelope">the icon</a>.</li>
</ul>
<a name="contributors"></a>
<h4>Contributors</h4>
<ul class="simple">
<li>Pedro M. Baeza <<a class="reference external" href="mailto:pedro.baeza@tecnativa.com">pedro.baeza@tecnativa.com</a>></li>
<li>Antonio Espinosa <<a class="reference external" href="mailto:antonio.espinosa@tecnativa.com">antonio.espinosa@tecnativa.com</a>></li>
</ul>
<a name="maintainer"></a>
<h4>Maintainer</h4>
<a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a>
<p>This module is maintained by the OCA.</p>
<p>OCA, or the Odoo Community Association, is a nonprofit organization whose
mission is to support the collaborative development of Odoo features and
promote its widespread use.</p>
<p>To contribute to this module, please visit <a class="reference external" href="https://odoo-community.org">https://odoo-community.org</a>.</p>