<h1 class="title">Email tracking</h1> <p><a class="reference external" href="https://odoo-community.org/page/development-status"><img alt="Beta" src="https://img.shields.io/badge/maturity-Beta-yellow.png" /></a> <a class="reference external" href="http://www.gnu.org/licenses/agpl-3.0-standalone.html"><img alt="License: AGPL-3" src="https://img.shields.io/badge/licence-AGPL--3-blue.png" /></a> <a class="reference external" href="https://github.com/OCA/social/tree/13.0/mail_tracking"><img alt="OCA/social" src="https://img.shields.io/badge/github-OCA%2Fsocial-lightgray.png?logo=github" /></a> <a class="reference external" href="https://translation.odoo-community.org/projects/social-13-0/social-13-0-mail_tracking"><img alt="Translate me on Weblate" src="https://img.shields.io/badge/weblate-Translate%20me-F47D42.png" /></a> <a class="reference external" href="https://runbot.odoo-community.org/runbot/205/13.0"><img alt="Try me on Runbot" src="https://img.shields.io/badge/runbot-Try%20me-875A7B.png" /></a></p> <p>This module shows email notification tracking status for any messages in mail thread (chatter). Each notified partner will have an intuitive icon just right to his name.</p> <p><strong>Table of contents</strong></p> <div class="contents local topic" id="contents"> <ul class="simple"> <li><a class="reference internal" href="#installation" id="id1">Installation</a></li> <li><a class="reference internal" href="#usage" id="id2">Usage</a></li> <li><a class="reference internal" href="#known-issues-roadmap" id="id3">Known issues / Roadmap</a></li> <li><a class="reference internal" href="#bug-tracker" id="id4">Bug Tracker</a></li> <li><a class="reference internal" href="#credits" id="id5">Credits</a><ul> <li><a class="reference internal" href="#authors" id="id6">Authors</a></li> <li><a class="reference internal" href="#contributors" id="id7">Contributors</a></li> <li><a class="reference internal" href="#other-credits" id="id8">Other credits</a></li> <li><a class="reference internal" href="#maintainers" id="id9">Maintainers</a></li> </ul> </li> </ul> </div> <a name="installation"></a> <h2><a class="toc-backref" href="#id1">Installation</a></h2> <p>If you're using a multi-database installation (with or without dbfilter option) where /web/databse/selector returns a list of more than one database, then you need to add <code>mail_tracking</code> addon to wide load addons list (by default, only <code>web</code> addon), setting <code>--load</code> option. For example, <code>--load=web,mail_tracking</code></p> <a name="usage"></a> <h2><a class="toc-backref" href="#id2">Usage</a></h2> <p>When user sends a message in mail_thread (chatter), for instance in partner form, then an email tracking is created for each email notification. Then a status icon will appear just right to name of notified partner.</p> <p>These are all available status icons:</p> <p><img alt="unknown" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/unknown.png" style="width: 10px;" /> <strong>Unknown</strong>: No email tracking info available. Maybe this notified partner has 'Receive Inbox Notifications by Email' == 'Never'</p> <p><img alt="waiting" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/waiting.png" style="width: 10px;" /> <strong>Waiting</strong>: Waiting to be sent</p> <p><img alt="error" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/error.png" style="width: 10px;" /> <strong>Error</strong>: Error while sending</p> <p><img alt="sent" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/sent.png" style="width: 10px;" /> <strong>Sent</strong>: Sent to SMTP server configured</p> <p><img alt="delivered" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/delivered.png" style="width: 15px;" /> <strong>Delivered</strong>: Delivered to final MX server</p> <p><img alt="opened" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/opened.png" style="width: 15px;" /> <strong>Opened</strong>: Opened by partner</p> <p><img alt="cc" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/cc.png" style="width: 10px;" /> <strong>Cc</strong>: It's a Carbon-Copy recipient. Can't know the status so is 'Unknown'</p> <p><img alt="noemail" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/no_email.png" style="width: 10px;" /> <strong>No Email</strong>: The partner doesn't have a defined email</p> <p><img alt="anonuser" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/src/img/anon_user.png" style="width: 10px;" /> <strong>No Partner</strong>: The recipient doesn't have a defined partner</p> <p>If you want to see all tracking emails and events you can go to</p> <ul class="simple"> <li>Settings &gt; Technical &gt; Email &gt; Tracking emails</li> <li>Settings &gt; Technical &gt; Email &gt; Tracking events</li> </ul> <p>When the message generates an 'error' status, it will apear on discuss 'Failed' channel. Any view with chatter can show the failed messages too.</p> <ul> <li><p class="first">Discuss</p> <img alt="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_discuss.png" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_discuss.png" /> </li> <li><p class="first">Chatter</p> <img alt="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_widget.png" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_widget.png" /> </li> </ul> <p>You can use &quot;Failed sent messages&quot; filter present in all views to show records with messages in failed status and that needs an user action.</p> <ul> <li><p class="first">Filter</p> <img alt="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_filter.png" src="https://raw.githubusercontent.com/OCA/social/13.0/mail_tracking/static/img/failed_message_filter.png" /> </li> </ul> <a name="known-issues-roadmap"></a> <h2><a class="toc-backref" href="#id3">Known issues / Roadmap</a></h2> <ul class="simple"> <li>Add pivot for tracking events and mail trackings</li> </ul> <a name="bug-tracker"></a> <h2><a class="toc-backref" href="#id4">Bug Tracker</a></h2> <p>Bugs are tracked on <a class="reference external" href="https://github.com/OCA/social/issues">GitHub Issues</a>. In case of trouble, please check there if your issue has already been reported. If you spotted it first, help us smashing it by providing a detailed and welcomed <a class="reference external" href="https://github.com/OCA/social/issues/new?body=module:%20mail_tracking%0Aversion:%2013.0%0A%0A**Steps%20to%20reproduce**%0A-%20...%0A%0A**Current%20behavior**%0A%0A**Expected%20behavior**">feedback</a>.</p> <p>Do not contact contributors directly about support or help with technical issues.</p> <a name="credits"></a> <h2><a class="toc-backref" href="#id5">Credits</a></h2> <a name="authors"></a> <h3><a class="toc-backref" href="#id6">Authors</a></h3> <ul class="simple"> <li>Tecnativa</li> </ul> <a name="contributors"></a> <h3><a class="toc-backref" href="#id7">Contributors</a></h3> <ul class="simple"> <li><a class="reference external" href="https://www.tecnativa.com">Tecnativa</a>:<ul> <li>Pedro M. Baeza</li> <li>Antonio Espinosa</li> <li>David Vidal</li> <li>Ernesto Tejeda</li> <li>Rafael Blasco</li> <li>Alexandre Díaz</li> </ul> </li> </ul> <a name="other-credits"></a> <h3 class="with-subtitle"><a class="toc-backref" href="#id8">Other credits</a></h3> <h3 class="section-subtitle" id="images"><span class="section-subtitle">Images</span></h3> <ul class="simple"> <li>Odoo Community Association: <a class="reference external" href="https://github.com/OCA/maintainer-tools/blob/master/template/module/static/description/icon.svg">Icon</a>.</li> <li>Thanks to <a class="reference external" href="https://openclipart.org/user-detail/LlubNek">LlubNek</a> and <a class="reference external" href="https://openclipart.org">Openclipart</a> for <a class="reference external" href="https://openclipart.org/detail/19342/open-envelope">the icon</a>.</li> </ul> <a name="maintainers"></a> <h3><a class="toc-backref" href="#id9">Maintainers</a></h3> <p>This module is maintained by the OCA.</p> <a class="reference external image-reference" href="https://odoo-community.org"><img alt="Odoo Community Association" src="https://odoo-community.org/logo.png" /></a> <p>OCA, or the Odoo Community Association, is a nonprofit organization whose mission is to support the collaborative development of Odoo features and promote its widespread use.</p> <p>This module is part of the <a class="reference external" href="https://github.com/OCA/social/tree/13.0/mail_tracking">OCA/social</a> project on GitHub.</p> <p>You are welcome to contribute. To learn how please visit <a class="reference external" href="https://odoo-community.org/page/Contribute">https://odoo-community.org/page/Contribute</a>.</p>